PRIVACY POLICY
WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you place an order, we collect and store some or all of the following information: your name, billing address, shipping address, e-mail address, and telephone number. This information is used to fulfill and confirm orders, supply shipping details, and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you opt not to receive promotional communications.
We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience. Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site.
WITH WHOM DO YOU SHARE INFORMATION?
We do not share with others any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
We use various security measures to protect personal information that we collect. If you place an order through this Web site, you may be asked to set up an account and provide an e-mail address and password. You must provide an appropriate e-mail address and password in order to access account information. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by e-mail at customercare@kateholmes.com.
WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEB SITE?
This Web site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites.
If you have accessed this Web site through a link, this Web site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.
SHIPPING POLICY
Orders generally ship within 21 business days of order placement. Unless otherwise specified, orders are shipped via Ground transport.| ORDER SUBTOTAL | SHIPPING COST |
| under $500.00 | $19.99 |
| $501.00 - $800.00 | $29.99 |
| $801.00 - $1000.00 | $49.99 |
| over $1000.00 | $69.99 |
RETURN POLICY
If for any reason you are unhappy with an item, you may return it for full credit (less shipping and handling charges). All return requests must be made within 15 days of original purchase. Returns will not be accepted without prior approval by emailing return@kateholmes.com.All sales are final 15 days after receipt.
Returned items must be undamaged and accompanied by a copy of the original sales invoice.
Artwork damaged in transit: If you receive damaged artwork, email return@kateholmes.com so we can arrange to have it returned to us and replaced. Please return original packing materials.